Neil Mathieu

I have been in the Hotel Industry for 35 years.
I have worked in 3 hotels in Canada + Internationally.
I am currently in the Hotel industry, but no longer a GM, however I available to lend a hand. I started with a hotel management course at ITHQ in Montreal followed by being a Night Auditor in Quebec City and in 1989 I became an Owner/GM for 2 different hotels.

My first job/position in the hot el industry was Night Auditor

The number of times I have…

opened a hotel: 2
renovated a hotel: 5
removed a dead body: 0
escorted a guest off the property: 2
seen a ghost in a hotel: 0
kept “it” confidential: 0
driven a guest to the hospital: 2
dealt with an “Act of God”: 1
performed Housekeeping Duties (made beds, scrubbed toilets): 12
taken a sick day: 7

What does it take to be a GM? What’s involved day to day? Listen, listen again and then decide.

The three things I can’t live without are:
1- Customers
2- Colleagues
3- Action

My caffeine fix: Coffee, about 5 cups a day

When I wake up, the first thing I think about is what is going on?

The Hotelier (or person) that has inspired me the most is Famille Lapierre anf famille Milot

My most embarrassing encounter with a hotel guest was his mistress.

My most famous hotel guest was Prime Minister of Canada

Best CANADIAN hotel for a entertaining/fun/dirty/wild weekend: Chateau Bonne Entente
Best CANADIAN hotel for a shopping trip: Le 71 in Quebec City
Best CANADIAN hotel for business travel: Le Germain in Québec City
Best CANADIAN convention hotel: Manoir Richelieu
Best CANADIAN airport hotel: Hilton Dorval
Best CANADIAN resort: Esterel
Best RESTAURANT in a CANADIAN hotel: Le Panache

Best technology innovation in hotels: Alt Group

The best advice given to me… keep going!